1 Year Replacement Guarantee

Our Pledge to Our Customers

Our Pledge to Our Customers

We offer a one-year replacement guarantee on all candidates hired through The Viscusi Group. If an employee you hire through us is not performing to your expectations and you terminate them within one year of their start date — for any reason whatsoever — we will replace that person at no extra charge. The same replacement applies if a candidate hired through us quits at any time during the first year of employment.

Unlike a product whose longevity can be predicted and warrantied, the duration of a new employee is unpredictable. However, The Viscusi Group is completely confident in the strength of our recommendations, and we stand behind our service 100%. This is why we will replace all new hires for up to a year from their start date. If you are working with a different recruiter right now, we encourage you to compare their replacement guarantee to ours.

— Stephen Viscusi, CEO of The Viscusi Group

Why We Offer a Replacement Guarantee

Hiring the wrong person is one of the most expensive mistakes a company can make. Between the cost of onboarding, training, lost productivity, and the disruption of starting the search over again, a bad hire can set a team back months and cost tens of thousands of dollars. In the contract furniture and interiors industry — where relationships with clients, architects, and designers take time to build — the cost of turnover is even higher because every departure means lost momentum and potentially lost accounts.

Our replacement guarantee exists because we believe the recruiter should share the risk of a hiring decision. If we recommend a candidate and that candidate does not work out, the financial burden should not fall entirely on our client. By standing behind every placement for a full year, we put our reputation and our revenue on the line alongside yours. That is the level of accountability we believe every recruiting firm should offer — and the reason so few of them do.

How the Guarantee Works

The process is straightforward. If a candidate we place is terminated for any reason within twelve months of their start date, we immediately begin a new search to fill the position at no additional fee. The same applies if the candidate voluntarily resigns during that first year. There are no complicated conditions, no fine print, and no partial credits. We simply restart the search and find you the right person.

We are able to offer this guarantee because of the rigor we put into every search from the beginning. Our process includes in-depth consultations to understand your company's culture, compensation structure, and growth goals, followed by thorough candidate screening that goes far beyond resume review. We evaluate professional history, verify references, assess cultural fit, and have candid conversations with candidates about their motivations and long-term career plans. By the time we present a candidate, we are confident they are not just qualified for the role — they are the right fit for your organization.

Compare Our Guarantee to Other Recruiting Firms

Most recruiting firms in the contract furniture and interiors industry offer a replacement window of 30 to 90 days — if they offer one at all. That means if a new hire starts underperforming four months into the job, or decides to leave after six months, you are on your own. You have already paid the recruiting fee, and now you are paying again to start the search over with no support from the firm that made the original placement.

Our one-year guarantee is fundamentally different. It reflects our belief that a truly successful placement is one that lasts — not one that simply gets a body in a seat. We measure our success by the long-term performance and retention of the candidates we place, and our guarantee ensures that our interests are aligned with yours for the entire first year of every hire.

Our Track Record

The Viscusi Group has been placing professionals in the interior furnishings industry for over three decades. Our clients include manufacturers, dealers, residential luxury brands, and private equity portfolio companies across the country. We recruit for roles at every level — from salespeople, project managers, and sales assistants to vice presidents, general managers, and C-suite executives.

The vast majority of our placements succeed well beyond the one-year guarantee period because we invest the time upfront to get the match right. Our clients return to us again and again not because of the guarantee alone, but because they trust our judgment, our industry knowledge, and our commitment to finding candidates who will genuinely thrive in their organizations.

Ready to Hire With Confidence?

If you are looking to fill a critical role and want the peace of mind that comes with a recruiter who stands behind every placement, we would love to hear from you. Contact The Viscusi Group today to discuss your hiring needs and learn more about how our process and our guarantee can work for your business.

Reach us at stephen@viscusigroup.com or call (212) 979-5700. Visit www.viscusigroup.com to learn more.